Below are some frequently asked questions to help you better understand our service.
If your question isn’t listed, our customer support team will be happy to assist you.
If your question isn’t listed, our customer support team will be happy to assist you.
주제별로 필터링
모두
- 모두
- Order & Shipping
- Products
- Payment & Pricing
- Returns & Exchanges
- Account & Support
Need Help?
If you have any questions or need assistance, please don’t hesitate to contact our customer service team.
We usually respond within 24 hours on business days at support@koparcel.com.
Order & Shipping
Q: When will my order be shipped?
A: Orders are usually processed within 2–4 business days. Once your order ships, you will receive a confirmation email with tracking information.
Q: How can I track my order?
A: You can track your package from the “Track My Order” section in the footer, or via the tracking link in your shipping confirmation email.
Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide. Shipping fees and delivery times may vary depending on your location.
Q: What courier do you use?
A: All parcels are shipped via Korea Post and local partner carriers for your region. A tracking number will be provided.
Q: What happens if my package is lost or delayed?
A: If your package is delayed or lost, please contact our customer service. We will assist you in opening an investigation with the courier.
Products
Q: Are your products authentic?
A: Yes. All products are sourced directly from official Korean brands and authorized distributors.
Q: Can I request a product that’s not listed on your site?
A: We're happy to hear your suggestions! Please email us with the product name and brand — we’ll do our best to add it.
Payment & Pricing
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and some local payment options depending on your region.
Q: Will I be charged customs duties or taxes?
A: Import taxes and customs duties may apply depending on your country’s regulations. These fees are the buyer’s responsibility.
Returns & Exchanges
Q: Can I return or exchange an item?
A: Yes. We accept returns for unused and unopened items within 7 days of delivery. Please contact us first before sending anything back.
Q: I received a damaged or wrong item. What should I do?
A: We’re very sorry! Please contact us with a photo of the item(s) within 3 days of receipt and we’ll resolve it quickly.
Account & Support
Q: Do I need an account to place an order?
A: No. You can check out as a guest, but we recommend creating an account to view your order history and track deliveries easily.
Q: How can I contact customer service?
A: You can reach us via email at support@koparcel.com. We usually respond within 24 hours on business days.