π¦ Shipping Information
1. Shipping Origin
All orders are shipped from South Korea using reliable international couriers.
2. Countries We Ship To
We currently ship to:
- United States
- Japan
- Singapore
- Canada
- Australia
- United Arab Emirates
- Southeast Asia (eg, Thailand, Malaysia, Indonesia)
- More countries coming soon!
3. Processing Time
- Orders are usually processed within 1β2 business days after payment is.
- Orders placed on weekends or holidays will be processed the next business day.
4. Estimated Delivery Time
| Region | Estimated Time |
|---|---|
| United States | 7β12 business days |
| Japan | 3β6 business days |
| Southeast Asia | 6β10 business days |
| Australia | 8β14 business days |
| Canada | 8β15 business days |
β» Delivery times may vary depending on customs clearance and local courier delays.
5. Shipping Fees
Shipping fees are based on the total weight of your order and are automatically calculated at checkout.
| Weight Range | Shipping Fee |
|---|---|
| Up to 500g | $12.0 |
| 501g β 1000g | $18.0 |
| 1001g β 1500g | $26.0 |
| 1501g β 2000g | $33.0 |
β» Orders over 2kg are not supported via checkout. Please contact us for custom shipping options.
6. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email .
You can also track your package here: Track My Order
7. Taxes & Duties
Import taxes or customs duties may apply depending on your country's regulations.
These charges are the responsibility of the customer .
8. Delivery Issues
If your package is delayed, lost, or damaged , please contact our support team at support@koparcel.com within 7 days of the expected delivery date.
β¨ Tip
To avoid delays, make sure your shipping address is accurate and written in English